how it works: when someone signs up for a membership through a member's link,
tap "mark as member" — the lead's status becomes "one10 member".
this books the revenue, unlocks the referrer's next reward tier — and the new member
gets her own portal automatically.
if someone joins without a tracked lead, use "add walk-in".
lead
referred by
status
contact
date
front desk
rewards & incentives
at the studio: when a member reaches a reward tier, it shows up here as
pending. when she comes in, find her here, hand over the reward
(welcome class voucher, grippy socks, attire discount code, retreat credit …) and tap "redeemed" — the reward is then closed out.
push, not pull
activation & outreach
the system actively reaches out to members and reminds them to refer — automatically,
at the right moment. emails go out automatically in the planned time window.
automation rules
who gets reached out to, when — activity-based
send windows
messages land when attention is highest
note: whatsapp does not expose online status — so we send in time windows
with the highest attention (midday, end of work, evening).
message templates
queued & sent
for the studio owner
monthly report
this report summarises the key numbers and goes out automatically at the start of each month by email.
you can look at it anytime or send it now.
